Last updated: 2026-10-20

Kekoes ("we", "us" or "our") operates this website. We are committed to protecting your privacy and handling your personal information in a transparent and responsible way. This Privacy Policy describes how we collect, use, share and protect your personal information when you visit our website, make a purchase or otherwise communicate with us (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Information We Collect

We collect information about you from a variety of sources, depending on how you interact with us.

1.1 Information you provide directly

• Contact details: your name, email address, phone number, shipping address and billing address.
• Account information: your username, password, preferences and saved addresses if you create an account.
• Order information: the products you purchase, order amounts, order history and any notes you include.
• Payment information: payment is handled by secure third-party payment processors. We may receive limited information such as the payment method type and the last digits of your card, but we do not store your full card number.
• Customer support information: information you include in messages, emails or other communications with us.
• Reviews and feedback: any reviews, ratings, photos or survey responses you choose to submit.

1.2 Information collected automatically

• Device information: IP address, browser type and version, operating system, device type, language settings and time zone.
• Usage information: pages viewed, products browsed, time spent on pages, links clicked, referring website and search terms.
• Approximate location: general location derived from your IP address, used for example to display the correct currency or estimate delivery.

1.3 Information from third parties

We may receive information about you from service providers such as payment processors, shipping carriers, analytics providers and advertising partners, as well as from social media platforms if you interact with us there.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our Services: processing payments, fulfilling and shipping orders, managing your account, and handling returns, exchanges and refunds.
• To communicate with you: sending order confirmations, shipping notifications and responses to your inquiries.
• To personalize your experience: remembering your preferences and showing products that may interest you.
• For marketing and advertising: sending promotional emails and showing relevant ads, where permitted by law and in line with your choices.
• To improve our business: analyzing how our website is used so we can improve our products, services and user experience.
• For security and fraud prevention: detecting, investigating and preventing fraudulent transactions and other illegal activities.
• For legal compliance: complying with legal obligations, responding to lawful requests and enforcing our terms.

3. Legal Bases for Processing

Where required by applicable law (such as the GDPR), we rely on the following legal bases to process your personal information:

• Performance of a contract: when processing is necessary to fulfill your order or provide services you requested;
• Legitimate interests: to operate, secure and improve our business, provided these interests are not overridden by your rights;
• Consent: for example, for certain marketing communications and non-essential cookies. You may withdraw your consent at any time;
• Legal obligation: when we must process information to comply with the law.

4. Cookies and Similar Technologies

We use cookies, pixels and similar technologies to operate and improve our website. Cookies are small text files stored on your device when you visit a website.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect how our website works. Where required by law, we will ask for your consent before using non-essential cookies.

5. How We Share Your Information

We do not sell your personal information for money. We share personal information only in the following circumstances:

• Service providers: companies that perform services on our behalf, such as e-commerce platform and hosting providers, payment processors, shipping and logistics companies, customer support tools, email service providers, and analytics providers. They may only use your information to provide services to us.
• Advertising partners: we may share limited information (such as device identifiers and browsing activity) with advertising partners to show you relevant ads. You can opt out as described in this policy.
• Business transfers: if we are involved in a merger, acquisition, financing or sale of assets, your information may be transferred as part of that transaction.
• Legal requirements: when required by law, court order or government request, or when necessary to protect our rights, property or safety, or that of our customers or others.
• With your consent: in any other case where you have given us permission.

6. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing messages, we may send you emails or other messages about new products, special offers and promotions. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us. Even if you opt out of marketing messages, we will still send you transactional messages related to your orders.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide our Services, comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements. When information is no longer needed, we will delete or anonymize it securely.

8. Data Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information from loss, theft, misuse and unauthorized access. Our website uses SSL/TLS encryption, and payments are processed by PCI-DSS compliant payment providers.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account password confidential. If you believe your account has been compromised, please contact us immediately.

9. International Data Transfers

We serve customers around the world, and your information may be stored and processed in countries other than the one in which you live, including countries that may have different data protection laws. When we transfer personal information internationally, we take appropriate safeguards, such as standard contractual clauses where required, to ensure that your information remains protected.

10. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to access: request a copy of the personal information we hold about you;
• Right to correction: request that we correct inaccurate or incomplete information;
• Right to deletion: request that we delete your personal information, subject to certain exceptions;
• Right to restrict or object: request that we limit or stop certain processing of your information;
• Right to data portability: request a copy of your information in a structured, commonly used format;
• Right to withdraw consent: where processing is based on consent, withdraw it at any time;
• Right to opt out: opt out of marketing communications and certain targeted advertising.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We will respond within the time required by applicable law, and we will not discriminate against you for exercising your rights.

11. Additional Rights for Certain Regions

European Economic Area, United Kingdom and Switzerland

If you are located in these regions, you have the rights described above under the GDPR or UK GDPR. You also have the right to lodge a complaint with your local data protection authority.

California and other U.S. states

Residents of California and certain other U.S. states may have the right to know what personal information we collect, use and disclose, to request deletion or correction, and to opt out of the "sale" or "sharing" of personal information for targeted advertising. To exercise these rights, contact us using the details below. You may also use a recognized opt-out preference signal, such as Global Privacy Control, where supported.

12. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take steps to delete it.

13. Third-Party Websites

Our website may contain links to third-party websites, plugins or services. We are not responsible for the privacy practices of these third parties, and this Privacy Policy does not apply to them. We encourage you to read the privacy policies of any third-party sites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: