Last updated: 2026-10-20

Thank you for shopping with Kekoes. We are committed to delivering your order safely and as quickly as possible, wherever you are in the world. Please read this Shipping Policy carefully to understand how we process and deliver your orders.

1. Shipping Fees

All orders ship free of charge worldwide. No shipping fee will be added at checkout, regardless of order value or destination. There are no hidden handling fees. If you have selected an expedited shipping option (where available), the additional cost will be clearly displayed at checkout before you pay.

2. Shipping Destinations

We ship to most countries and regions around the world. If your country is available in the shipping address options at checkout, we can deliver to you. Due to carrier restrictions, we may be unable to ship to certain remote areas, military addresses (APO/FPO) or P.O. boxes. If we are unable to deliver to your address, we will contact you and offer a full refund.

3. Order Processing Time

Processing time is the time it takes us to prepare your order for shipment after payment has been confirmed. It includes verifying your order, quality checking your items and packing them carefully.

• Orders are usually processed within 1-3 business days.
• Business days are Monday to Friday, excluding public holidays.
• Orders placed on weekends or holidays will be processed on the next business day.
• During peak periods, such as major holidays and promotional events, processing may take an additional 1-3 business days.

If there is an unexpected delay with your order, we will notify you by email as soon as possible.

4. Estimated Delivery Time

Total delivery time = processing time + shipping time. Shipping time begins once your order has left our warehouse. The following are general estimates for standard shipping:

These are estimates and not guaranteed delivery dates. Actual delivery times may vary due to customs clearance, weather conditions, carrier capacity, public holidays or other circumstances beyond our control.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package. Please note:

• Tracking information may take 24-72 hours to update after the shipping confirmation is sent.
• During international transit, tracking may not update for several days. This is normal and does not mean your package is lost.
• Your package may be handed over to a local carrier in your country for final delivery, and the tracking number may change.

If you have not received a shipping confirmation within 5 business days of placing your order, please check your spam folder and then contact us.

6. Split Shipments

If your order contains multiple items, they may be shipped from different warehouses or in separate packages to get them to you faster. In this case, you will receive a separate tracking number for each package. Split shipments are always free and will not incur any additional cost to you.

7. Customs, Duties and Taxes

International orders may be subject to import duties, taxes (such as VAT or GST) and customs clearance fees imposed by the destination country. Unless stated otherwise at checkout:

• These charges are not included in the product price or shipping fee;
• They are the responsibility of the recipient and may need to be paid upon delivery;
• We have no control over these charges and cannot predict their amount, as policies vary widely from country to country.

We recommend contacting your local customs office for more information before placing your order. If you refuse to pay customs charges and the package is returned to us, any return shipping costs and charges incurred may be deducted from your refund.

8. Shipping Address

Please make sure that your shipping address is complete and accurate, including apartment or unit number, postal code and phone number. We are not responsible for delays or losses caused by an incorrect or incomplete address provided by the customer.

If you need to change your shipping address, please contact us as soon as possible, ideally within 12 hours of placing your order. We can update the address only if the order has not yet been shipped. Once shipped, we will try to help but cannot guarantee that the carrier will be able to redirect the package.

9. Failed Delivery and Returned Packages

If the carrier is unable to deliver your package, for example due to an incorrect address, the recipient being unavailable, or failure to collect the package from a pickup point, the package may be returned to us. In that case, we will contact you to arrange reshipment, which may be subject to additional shipping charges, or a refund of the product cost.

10. Delayed or Lost Packages

If your package has not arrived within the estimated delivery time, please first:

1. Check the tracking information for any updates or delivery notices;
2. Check around your property, with neighbors and with your building's reception or mailroom;
3. Contact your local post office or carrier with your tracking number.

If you are still unable to locate your package, please contact us with your order number. We will open an investigation with the carrier. If the package is confirmed lost, we will send a free replacement or issue a full refund.

If tracking shows the package as delivered but you have not received it, please contact us within 7 days of the delivery date so we can help investigate.

11. Damaged or Incorrect Items

We pack every order carefully, but damage can occasionally happen in transit. If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or refund at no extra cost. For more details, please see our Returns & Refund Policy.

12. Contact Us

If you have any questions about shipping, please contact us at: